Evaluation and Feedback
To improve our customer-facing curriculum, our team relies on customer and trainer feedback. We have several ways that we collect feedback on the curriculum that we develop, and we include feedback throughout the curriculum development process.
- Trainer Surveys – We have surveys created specifically for trainer feedback on our instructor led curriculum. Our trainers provide us with valuable information that helps us adjust the amount of content and the content topics.
- Customer Surveys – We have several surveys created to collect curriculum feedback from our customers. For our self-paced curriculum, we include a survey at the end of the learning experience. For our user-conferences and other instructor led events, customers can evaluate their learning experiences through our customer portal.
When we update and revise our curriculum throughout the year, we review trainer and customer feedback to improve our content.
